Follow the few simple steps below relating to your device type, Android or
iPhone, and add PuntersClubHero.com as an APP on your smart phone.
Android phones
1. Launch Chrome for Android enter PuntersClubHero.com into
the web address window
2. Tap the Menu button - it's the 3 dots in the top right hand
corner
3. Select Add to homescreen
Your done!! The icon will appear on your home screen like any other app shortcut
or widget, so you can drag it around and place it whereever you want to.
iPhone phones
1. Launch Safari and enter PuntersClubHero.com into the web
address window
2. Tap the Menu button - it's the box with the arrow at the
bottom-middle of your phone screen
To change the credit card that you wish to use for your club payments:
1. Go to Details > Manage Direct Debit and remove your existing card
2. Go to Details > Club Payment 3. Enter new card details and make a manual payment.
The payment will be allocated to the next period and the new card details will be used for future
payments.
To change from POLi to Credit Card or vice versa, follow the same instructions above selecting POLi
or Credit/Debit Card accordingly when you make the new payment.
To see who has paid in the current round go to:
Details > Club Members
Check their Action/Status (last column of the Club Members table).
INACTIVE members have either forgotten to pay (using POLi) or their automatic credit card payment
was unsuccessful.
In these cases, the member’s bank has provided a reason which we have emailed to them. When they
make a successful payment, their funds will be made available to the club to bet with.
If you are being charged credit card fees, then your bank is charging you for using a gambling
oriented site. This will apply to any gambling site in Australia.
To maintain automated payments, we recommend getting a debit VISA or MasterCard from your bank. This
will take funds from your bank account while still automating it through the site.
To learn how to change your card details to use your debit card see How to change payment method or details?
The betting changes for 4 reasons. If any one of these reasons is true, then the turn will change to the next person.
Profit – If the member(s) do not achieve the return/profit required per the club rules, the change will turn to the next person. Refer to Details > Club Rules.
Turnover – the member(s) must turnover the minimum amount. This amount is displayed on the Home dashboard under the member’s name where it says Betting Now.
Financial – If the player whose turn it is to bet has not paid for the current round, they will not be able to place the club bet.
Club Rules – If the Club Rule requires the turn to be changed regardless of profit, then the betting turn will change regardless of the above points.
The Club Manager can change the betting order at any time including the current person whose turn it is to bet.
The Club Manager goes to Manage > Betting Order to do this.
The CLUB BET now button is in the top right hand side of the screen.
If you see a green BET NOW button then the system is indicating that it is not your turn to bet.
Refer to Why did the turn change? to better understand why this is the case.
More funds in betting account
If a profit has been made, the funds stay in the club betting account until a non-profit round where they will come back to the club bank.
The bettor is only required to bet the minimum round stake if they wish to maintain the bet turn,but they can increase the stake if you wish.
If you see less then expected in your betting account, it is likely that one or more of your members have not paid for the current round.
Go to Who has not paid? to learn how to find out who hasn’t paid.
If it is your turn to bet for the Club, you will see an orange CLUB BET NOW button in the top right hand corner of your screen.
Click/Tap this button and you will be diverted to the club betting account where you can place your bets.
Bets can only be cancelled by Ladbrokes. Please call 1300 LADBROKES. Inform them that you want to cancel a bet that you placed for your punters club.
Provide the operator with the club name and the bet details.
If your bet was a fixed-odds racing bet, it is possible that there was a scratching after your bet was placed. In these cases, all Australian bookmakers follow a deduction scale which is applied to
your winning fixed odds bet.
You can see deductions applied on the relevant race page on Ladbrokes.
In other cases, please call 1300 LADBROKES and provide the details of the bet.
e.g. second paid as a winner or money back for second.
A win is paid by Ladbrokes according to how the bet performed. If money is returned under a promotion, then it is categorised as a bonus by Ladbrokes.
This bonus is returned under the Club code rather than the individual member who placed the bet to reflect the bonus payment.
It is not a win for the member.
If you cannot login with your Ladbrokes ID and password, then you need to reset your password or get your ID.
You are logging in with your personal Ladbrokes ID. It works the same if you entered it at Ladbrokes.com.au.
Call 1300 LADBROKES and quote your Ladbrokes ID or if you can’t remember it, they will request your personal details and assist you from there.
Go to Details > Cash-out and follow the prompts.
Funds will be deposited into your Ladbrokes account.
If you have a deposit limit on your Ladbrokes account, please ensure you have also linked your personal bank account as a withdrawal method on Ladbrokes.
Go to Details > Cash-out and follow the prompts ensuring you select LEAVE CLUB.
Funds will be deposited to your Ladbrokes account.
If you have a deposit limit on your Ladbrokes account, please ensure you have also linked your personal bank account as a withdrawal method on Ladbrokes.
When you leave the club, your automatic payments will cease too.
Each member needs to Cash out and select LEAVE CLUB (Refer to How to leave the club?).
When you leave the club, your automatic payments will cease too.
When all members have left the club, it will close automatically.
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